Reference

Terms and Conditions That Govern Your Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms set out exactly what you agree to and what we commit to in return.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regionsUpdates notified via account

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ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Data

Your account data is held under standard security practices — access credentials are encrypted, and your bKash, Nagad, and Rocket transaction references are stored only long enough to match and confirm each payment. We do not sell or share your personal information with third parties outside what is needed to process your payment or comply with a lawful request from a relevant authority. You can request a summary of the data we hold on your account by contacting support through your registered email. If you believe your account has been accessed without your permission, lock it immediately through the security settings in your dashboard and then contact our team.

Data Retention

We keep transaction records for the period required by applicable rules. Personal data not needed for account operation is deleted on a rolling schedule — contact support to ask what we hold.

Cookie Use

Our platform uses session cookies to keep you logged in and preference cookies to remember your language and payment method settings. No tracking cookies are shared with ad networks.

Account Security

Two-factor authentication via OTP to your registered mobile number is required at login. If your number changes, update it through account settings before your next session.

Data Requests

To request, correct, or remove your account data, email our support team from your registered address. We aim to respond within a reasonable timeframe under applicable local rules.

What These Terms Actually Cover

coco188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the full agreement between you and coco188 the moment you complete account registration. They cover how your account is created and verified, how deposits through bKash, Nagad, and Rocket are processed, and the conditions under which withdrawals are released after identity checks are

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complete. You must be of eligible age under your local law to hold an account — we do not determine that threshold for you, but we do verify it during the account review process. Your account wallet holds funds in your name only; sharing access or
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transferring balances to another person's account is not permitted under any circumstance. We may suspend or close an account if we detect activity that conflicts with these terms, including use from a region where access is restricted by local regulation. Payment transactions processed through Rocket are
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subject to the same verification steps as bKash and Nagad — all three rails require a confirmed mobile number linked to your registered profile. We update these terms when our services change and will notify you through your registered account before any material change takes effect.
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Continued use of the platform after a notified update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to dispute a transaction processed through bKash, Nagad, or Rocket, our account support team handles those queries directly. You do not need to navigate a general help queue — account and payment queries go to a dedicated path so your issue reaches someone who can act on it. Support is available through the channels below, and response times depend on query volume at the time you write in.

Common Questions About These Terms

These are the questions we hear most often from account holders in Bangladesh about how the terms apply to their account, their payments, and their rights. If your question is not here, our support team can address it directly through live chat or email.

These terms apply to anyone who opens and uses a coco188 account. Eligibility depends on your age under local law and whether your region permits access — both conditions must be met.

No. Deposits must come from a payment account registered in your own name. Payments from a third-party bKash or Nagad number will not be matched to your wallet and may be returned.

Contact our support team with your transaction reference and the date of the request. Our team will check the withdrawal queue status and confirm whether verification is still pending on your account.

We notify you through your registered account before any material update takes effect. Continuing to use the platform after that notice is treated as acceptance of the updated terms.

Yes. Submit a closure request through account settings or via email support. Your remaining wallet balance will be returned through your verified Rocket, Nagad, or bKash account after a standard review.

The governing law depends on your location and the eligible region you access from. We do not make specific legal determinations for you — consult local legal advice if you need clarity on your jurisdiction.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How We Protect Your Account and Data

How to Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use someone else's bKash or Nagad to deposit?

03 What happens if I dispute a Rocket withdrawal?

04 How will I know if the terms have changed?

05 Can I close my account and recover my wallet balance?

06 What law governs these terms?

Terms & Conditions

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