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How coco188 Handles Your Personal Information

Your account data belongs to you, and we want you to know exactly how we collect, use and protect it. This policy covers every piece of information tied to your coco188 account — from your registration details to your bKash, Nagad and Rocket payment…

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or remove data
coco188 How coco188 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest across the platform. Your bKash, Nagad and Rocket wallet references are never stored in plain text. For account access, we use an OTP verification step at login so that only the registered phone number can confirm a new session. Cookies on this platform are used to keep your session active, remember your language preference and understand which sections of the site you use most — we do not use third-party advertising cookies to build a profile of you outside coco188.

Encrypted Payment Records

Every bKash, Nagad and Rocket transaction reference is stored with encryption. We never expose raw wallet numbers in your account history view or to any third party beyond the payment processor.

OTP Account Access

Each new login triggers an OTP sent to your registered number. This step ensures no one else can open your account, even if they know your password.

Cookie Controls

Session cookies keep you logged in while you browse. You can clear cookies or adjust browser settings at any time, though doing so may require you to log in again on your next visit.

Data Retention Limits

We keep your data only as long as your account is active or as required by applicable law. Once an account is closed and the retention period ends, we delete or anonymise the record.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or remove your personal data, the quickest path is through our live chat channel inside your account dashboard. For formal written requests — such as a full data export or an account closure tied to data deletion — contact us directly by email and we will respond within the timeframe required under applicable rules. Availability of specific contact channels depends on your region.

Live Chat Open the chat icon inside your account dashboard. Our support team can pull up your data profile and answer privacy questions directly during available hours.
Email Request Send a formal data access or deletion request by email. Include your registered contact number so we can verify your identity before acting on the request.
Account Settings Some data preferences — such as marketing communication opt-outs — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at coco188

Below are the questions we hear most often about how your data is used, who can see it, and what you can do about it. If your question is not covered here, live chat inside your account is the fastest way to get a direct answer.

We collect your name, phone number and email at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference and wallet number tied to that payment.

We share data only with payment processors — such as mobile wallet operators — to complete transactions you start. We do not sell your personal information to any third party for marketing or other purposes.

Send an email request from your registered address, including your account contact number for identity verification. We will compile and return your data within the period required under applicable rules.

Yes. Submit a deletion request via email or live chat. We will close your account and remove your personal data once any legally required retention period for transaction records has passed.

Cookies keep your session active and remember preferences like language. You can clear or block them in your browser settings, though you may need to log in again on each visit after doing so.

Support staff can see a masked reference to verify a payment dispute. Full wallet numbers are encrypted and not displayed in plain text to any team member or in your account history view.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.